Rules for Supa3 Game Played Online or via a Mobile Device
Edition effective August 2018
Bet City (U) Ltd, trading as BetCity, (hereinafter referred to interchangeably as The Company or Bet City), is a company registered under the laws of Uganda whose registered address is Plot 14A Chwa II Road, Block C Ntinda, Complex, P.O. Box 40045 Kampala, Uganda - PO Box 40049 Kampala.
BetCity is authorized and regulated by the National Gaming Board of Uganda (hereinafter referred to as the “NGB”) under the Lotteries and Gaming Act 2016, license serial number 36. All BetCity Games remain subject to the provisions of the Lotteries and Gaming Act 2016 and any disputes arising hereunder shall be resolved in accordance with such provision.
These terms and conditions for Games Played Online or via a Mobile Device (the “Rules”) apply when You play any BetCity Game online or via the Mobile Device. Each BetCity Game also has its own Game Procedures that apply, and certain BetCity Games may also have their own Game Specific Rules that apply from time to time.
This agreement establishes the Terms and Conditions for the contractual relationship between the Company and you as a Player. The Terms shall apply to gaming via Mobile services, SMS, Mobile Money and all other connected devices. You are required to accept these Terms and Conditions when interacting with the services offered by the Company and you are bound by these Terms and Conditions throughout the existence of the relationship.
This Supa3 Draw Game remains subject to the provisions of the Lotteries and Gaming Act 2016 and any disputes arising hereunder shall be resolved in accordance with such provision.
These Rules for Supa3 Draw Games Played Online or via a Mobile Device (the “Rules”) apply when You play any Supa3 Draw Game online or via the Mobile Device. Each Supa3 Draw Game also has its own Game Procedures that apply, and certain Supa3 Draw Games may also have their own Game Specific Rules that apply from time to time.
This agreement establishes the Terms and Conditions for the contractual relationship between BetCity and you as a Player. The Terms shall apply to gaming via Mobile services, SMS, Mobile Money and all other connected devices. You are required to accept these Terms and Conditions when interacting with the services offered by BetCity and you are bound by these Terms and Conditions throughout the existence of the relationship.
THE SUPA3 GAME
SUPA3 is a Draw-Based Game based on choosing a set of three single-digit numbers which constitutes a Bet. The pool consists of the numbers 0 to 9 inclusive. When Players enter, they can either choose their numbers online or via MPESA.
Methods of Entry
A Player can enter the SUPA3 Game via the following URL:
New Players are required to register before any bet can be completed.
Players with a valid Account can bet in the SUPA3 Game choosing either:
· Lucky Pick: Numbers will be randomly generated on behalf of the Player
· Number Selection: The Player can select their own numbers for the SUPA3 Game
i. MTN, Airtel Money and Africell are the Mobile Money platforms currently available for use.
ii. For new Players, Account details and promotional messages pertaining to their account will be sent via SMS at the point of 1st bet
iii. The Player is responsible for any Mobile Money-based transaction fees levied by the mobile operators.
Players can enter the SUPA3 Game through their Mobile Money Account by betting.
To bet via Mobile Money, a Player must play a minimum stake of UGX1000 to the relevant Paybill Numbers and or Merchant Codes.
The Player must use the ACCOUNT or REFERENCE field of the Mobile Money system as the means to enter their three single digit numbers. Failure to enter these numbers in a compliant way will result in the BetCity system issuing a lucky pick set of numbers.
The Player is responsible for any financial transaction associated with the bet.
Upon confirmation that the transaction has been approved the Player is sent a confirmation betting slip via SMS.
i. MTN, Airtel Money and Africell are the Mobile Money platforms currently available for use.
ii. For new Players, Account details and promotional messages pertaining to their account will be sent via SMS at the point of 1st bet
iii. The Player is responsible for any Mobile Money-based transaction fees levied by the mobile operators.
TERMS & CONDITIONS
1. The SUPA 3 Game Rules
1.1 The SUPA3 Game involves a random draw of three single digit numbers ('Numbers') each selected from the numbers 0 to 9.
1.2 The Draw uses a Random Number Generator approved by the NGB.
1.3 Draws are scheduled every hour on the hour. The exact draw time will depend on the processing of the entries such that BetCity can fulfil its obligations to the NGB
1.4 The Stake for each SUPA3 Game Bet is between UGX1,000 and UGX50,000. Notwithstanding the foregoing default limitations, a player may request to opt out of the limitation requirement by contacting our customer services department. SUPA3 reserves an absolute right to make any necessary enquiries and to deny any such requests in compliance with our responsible gaming policies and best practice.
1.5 In the absence of a confirmed opt-out, if a Player attempts to bet over the default maximum stake, the Player is automatically refunded the difference less the cost of the Mobile Money transaction.
1.7 The Stake will be displayed on the relevant SUPA3 betting panel at the time the SUPA3 bet is placed.
1.8 The deadline for SUPA3 Bets will be decided by BetCity and is currently set to 30 seconds before the draw, and will be displayed on the Site.
1.9 There are 2 ways to win. The Prize categories are listed below.
a) By matching 3 Numbers in sequence (Prize Category 1)
b) By matching any 2 Numbers but not all 3 Numbers (Prize Category 2)
1.10 Only one Prize can be won per SUPA3 bet, which will be the highest of the available Prize Categories achieved by, and relevant to, that SUPA3 bet.
1.11 The Prize payable to Players in respect of each Winning SUPA3 Bet will be that announced on the betcity.ug & supa3.ug Sites with respect to that particular draw.
1.12 The odds of winning, for each of the 2 ways to win are as follows:
a) Prize Category 1: 1-way 1 in 1000
b) Prize Category 2: 3-ways 1 in 6.7
1.13 The results can be checked by visiting the Site betcity.ug & supa3.ug. These results will also be sent to all players that made a bet in the game.
1.14 BetCity will endeavor to ensure that the results displayed on the Site or published via other sources are accurate (including Prizes, Prize Breakdowns, and Winnings). Although every effort is made to ensure the accuracy of this information, BetCity shall not be liable for any mistakes in respect of such information.
2. Rules to Entry
2.1 You must have a Ugandan Mobile Money Account registered to Your Account and have the valid form of Identification Information that is associated with the Ugandan Mobile Money Account. Proof of this identification can be requested at any time at BetCity’s sole discretion.
2.2 Each bet must be purchased for its full price, with the exception of complimentary entries distributed by BetCity in a promotion or by way of prizes for SUPA3 games.
2.3 Bets can only be made through BetCity unless a third party has been explicitly authorized by BetCity as part of promotion or otherwise.
2.4 If a bet is made after the designated draw deadline (as advertised on the Site), the bet is automatically entered into the next scheduled draw. For example:
a) If a bet is received after the advertised deadline, the bet will be entered into the following draw
b) If a bet is received after the advertised deadline due to a delay in BetCity or computer systems, or any unforeseen technical difficulties, the bet will be entered into the following draw
2.5 Your bet will only be valid if it is recorded on BetCity’s Computer System.
2.6 In the event that You have deposited money into BetCity’s Mobile Money account to complete a betting transaction but, due to unforeseen technical difficulties, issues or problems, BetCity is unable to process your deposit and issue a bet at that time, BetCity will process Your deposit and issue a bet for the next available draw upon rectification of the technical difficulties.
2.7 You can only bet and receive Prizes in line with these Rules.
2.8 There is no general right for a person to bet. BetCity can refuse to allow bets to anyone, and/or limit the number of bets You can place, at their sole discretion, without providing an explanation or reason.
2.9 Subject to Rule 2.8, the following people cannot bet and thus BetCity will not be liable to pay a Prize to them:
a) Anyone under the age of 25, whether that person is betting for themselves or anyone else
b) Directors and employees of BetCity
c) Specified employees of any of BetCity’s key contractors or sub-contractors
d) Personal partners and persons who are, to some extent, maintained by anyone mentioned in Rules 2.9 (b) and 2.9 (c) or in either case if living in the same household as that person
e) Any person who has an Account which has a status that prohibits them from betting or receiving a Prize (including without limitation a person whose Account has been suspended or terminated);
f) Anyone else BetCity may decide and specify in any amendment which is made to these Rules or in any other appropriately published communication from time to time.
2.10 If a Prize is paid to anyone listed in Rule 2.9, that person will be required to repay the Prize immediately.
2.11 With the NGB’s written consent, BetCity employees may bet but only for the purpose of testing Accounts and purchases using Mobile Money Accounts. The NGB may impose conditions on any consent granted including, for example, that BetCity employees and BetCity will not be entitled to benefit from any Prize won by any such bets.
3. Your Responsibilities
3.1 You are responsible for keeping safe and confidential any information required to claim a Prize for a particular Bet (including, for example, the relevant Ticket Number and Your Identification Information). You acknowledge that if You are not able to provide sufficient Identification Information when claiming a Prize, You will not receive that Prize
3.2 You are also responsible for:
a) Checking that Your Ticket shows the correct Bet, Games and Draw dates; and
b) Claiming (where applicable) and checking You receive the full amount of any Prize You are entitled to.
c) In the event that there are any taxes applicable to the Prizes, BetCity will deduct the relevant amount and remit to the tax collection agency. The Winners will be presented with tax withholding certificates where applicable upon request.
4. Prize Terms and Rules
4.1. If there is a bet that matches the drawn numbers and that bet was made at the minimum level (Currently UGX1000, the following table outlines the pay-out for that winning Bet
4.2. If there is a bet that matches the drawn numbers and that bet was made at the maximum level (Currently UGX50,000), the following table outlines the pay-out for that winning Bet:
4.3 BetCity will, on occasion, run a weekly prize draw or a prize draw twice a week. The prize draw will be run at a designated time as specified on betcity.ug and supa3.ug and be run in conjunction with the NGB. All players that have purchased a ticket from the end of the last prize draw up to the beginning of the current prize draw shall be eligible. Players will receive one entry per UGX1,000 spent for the current prize draw they are entered in.
4.4 BetCity will select a number of entries at random. From this pool of entries, BetCity Ltd will attempt to call the holder of the entry before the show to validate the player. If the player does not answer the phone, the player will get the default prize of UGX50,000. If the player answers, the player be entered into a further round with two other players and have the chance to hit higher levels of prizes.
5. Claiming a Prize
5.1. You can only claim a Prize if You are the holder of an Account with a Winning Bet.
5.2. Interactive Bet Slips cannot be used as evidence of a Bet or of the numbers selected for a Game, or used otherwise to claim a Prize, nor can a purchase confirmation made available to You (or sent to You) by BetCity be used under any circumstances as evidence that You are entitled to a Prize.
5.3. Unless You follow the procedure set out in Rule 5.5, Prizes must be claimed before the end of the 30th day after the relevant Draw (the “Claim Period”) using one of the procedures set out in Rule 5.4. Your entitlement to a Prize will be lost and the Prize will not be paid if that Prize is not claimed within the Claim Period, unless You follow the procedure set out in Rule 5.5.
5.4. If You are claiming a Prize within the Claim Period, you must make your claim using one of the following procedures:
a) Through Your Account, confirming that payment should be made to You. This must be done before 11.00pm on the last day of the Claim Period
b) Via telephone to the Customer Care Team. You must telephone during the Customer Care Team’s normal opening hours which, at the time of writing these Rules, are as follows: 8.00am - 8.00pm on Mondays to Saturdays, 9.00am - 5.00pm on Sundays – reduced opening hours may apply over the Christmas and New Year Period. You are advised to refer to the Site for current opening hours.
c) In person at BetCity’s registered office. BetCity’s registered office is located at Plot 14A Chwa II Road, Block C Ntinda, Complex, P.O. Box 40045 Kampala, Uganda. Normal business hours are as follows: 9.00am to 5.30pm Monday to Thursday and 9.00am to 5.00pm on Fridays (excluding Bank Holidays). Reduced hours may apply over the Christmas and New Year period.
5.5. A Prize can be claimed in person within seven days from the end of the Claim Period if, before the end of the Claim Period, You contact BetCity and notify it that You intend to claim a Prize in this way (and give Your name, address and all details of the Bet that BetCity reasonably requires) and if You then present the proof of identity and any relevant completed Prize Claim Form in person at BetCity’s office during normal business hours (see Rule 5.4) within the seven day period. You can contact BetCity by:
a) Telephoning the Customer Care Team during its normal opening hours from time to time. See above or refer to the Site for the Customer Care Team’s current opening hours
b) Emailing [email protected]. BetCity must receive the email before the end of the Claim Period.
c) If You fail to claim within the additional seven-day period, Your entitlement to the Prize will be lost and the Prize will not be PAID .
5.6. You can only claim for the highest Prize Category Your Bet has won in. You cannot claim a Prize for a lower Prize tier, or for any otherwise unclaimed Prize in that particular Draw or Prize pool.
5.7. All unclaimed prizes 3 (three) months after the end of the Claim Period will be surrendered to the NGB.
6. Validation Requirements
6.1. Before a Prize can be paid on a Bet, it must be successfully validated in line with BetCity’s reasonable validation procedures adopted from time to time. BetCity’s decision about whether the Bet is valid will be final and binding.
6.2. Without limiting the effect of Rule 6.1, BetCity will declare a Bet invalid (and will not, therefore, pay any Prize relating to that Bet) if:
a) The Bet is the result of an act by You or another person that was intended to increase the chances of You or that person winning a Prize in the relevant Game above the chances enjoyed by other Players of that Game, or to increase that Prize; or
b) The Bet is counterfeit, all or part of the Bet has been forged, or the Bet fails to pass BetCity’s validation and security checks; or
c) The Prize claim is not received within the relevant claim period set out in Rules 5.3 and 5.5;
d) The Ticket Number for the Bet is not on BetCity’s official list of Winning Entries, or the relevant Prize for the Winning Bet with that Ticket Number has been paid previously; or
e) The details associated with the Ticket Number of a Bet do not match BetCity’s official records of that Ticket Number; or
f) BetCity reasonably believes that the Bet was purchased by or on behalf of a person falling within one of the categories in Rule 2.8.
6.3. Without limiting the effect of Rule 6.1, BetCity may declare a Bet invalid (and will not be obliged to pay any Prize) if:
a) BetCity reasonably believes that the person claiming the Prize is not the holder of the relevant Account or that person’s duly authorised representative, or that the information provided by the person claiming the Prize is incomplete or has been altered or tampered with.
b) The Bet has not been issued or sold by BetCity
c) The Ticket Number (or any other unique feature of the Bet) does not match the records on BetCity’s Computer System for the Game that the Bet relates to.
7. Payment of Prizes
7.1. The Information below sets out how Interactive Prizes of different amounts should be claimed and will be paid.
a) Prizes ranging in value from ‘UGX2000 to UGX10,000,000’ : Prizes and other winnings from Games in this category will automatically be deposited into Your Mobile Money Account.
b) Prizes of values of ‘UGX10,000,000 and Above’: Prizes and other winnings in the amount of UGX5,000,000 to UGX6,000,000 from games that are purchased or played on the Mobile Website must be claimed in person at BetCity's Office by the Player to whom the Ticket was issued. Further information can be obtained by contacting BetCity's Customer Service Centre at 0703 065150. You acknowledge and agree that You will be required to comply with all BetCity prize claim requirements, including the confirmations of Your identity and entitlement to the prize, to BetCity's satisfaction, at its sole and absolute discretion. You will be required to provide a form of valid government-issued photo identification and any other information that BetCity may require to confirm Your eligibility for a prize.
7.2. BetCity reserves the right to:
a) Pay Prizes by cheque, bank transfer, direct credit, or Mobile Money. If payment is made for Prizes of UGX10,000,000 or less, this will be deposited (at Your own cost) to the Mobile Money Account registered to Your Account or any other account agreed between BetCity and You
b) Ask you to attend BetCity’s Office to claim Your Prize
c) Withhold a Prize, providing it is acting reasonably, until it is entirely satisfied that a Bet is valid and that the claim has been made in good faith
d) Withhold a Prize (or seek or recover a Prize already paid) until all appropriate checks and enquiries have been carried out, if in its discretion it believes, on reasonable grounds, that You (as the person claiming a Prize) are: not lawfully entitled to receipt of a Prize; or that a Prize has been paid to You in circumstances where BetCity decides (in line with Rule 11.1) that the Bet is invalid or defective; or where there is any other reason for BetCity (acting reasonably) to question Your entitlement to the Prize. Any checks and enquiries will be carried out promptly by BetCity You shall repay immediately upon demand any Prize BetCity seeks to recover
e) Recover a Prize incorrectly paid into Your Account
f) Request proof of entitlement to a Prize (including, without limitation, Identification Information, proof of identity and capacity to claim)
g) Refuse to pay a Prize If You are unable or fail to produce sufficient Identification Information when claiming a Prize
h) Photograph anyone claiming a Prize for BetCity’s records
i) Request a court to decide to whom a Prize should be paid and/or make a payment to the court
j) Refuse to pay a prize if You refuse to sign all the documentation required by the Insurance Underwriters
7.3. The right to a Prize is not transferable.
7.4. BetCity will not be responsible or liable to any person claiming a Prize which has been paid to a person who assumed the identity of the relevant Account.
7.5. No interest will be payable on any Prize, including without limitation: whilst any checks or enquiries are being carried out in relation to a Winning Bet; whilst a dispute about the Bet or Prize claim is being resolved; or for the period a Prize remains unclaimed.
7.6. Any charges levied by the Mobile Operators’ payment gateways (MTN and Airtel Money will be deducted from Your account.
7.7. Any applicable taxes levied by the Uganda Revenue Authority will be deducted from Your account.
8. Draws and Winning Numbers
8.1. BetCity will decide the time, frequency, date and method of the Draws for each Game.
8.2. Each Draw will select Winning Numbers at random with the use of a Random Number Generator (RNG) approved by the NGB.
8.3. If a Draw is interrupted because of equipment failure, or for any other reason, the Draw will be completed in line with the applicable Draw Procedures for that Game. If a Draw can’t take place on the date or at the time fixed, it will take place as soon as reasonably possible thereafter.
8.4. If any Game Draw is declared invalid, another Draw will take place in line with the applicable Draw Procedures to determine the Winning Numbers.
8.5. BetCity will only pay a Prize based on the official results of the relevant Draw recorded in line with Rule 8.4 and electronically recorded in BetCity’s Computer System. BetCity will not pay a Prize based on results recorded anywhere else, including for example in newspapers, winning number telephone lines, or on the Site.
8.6. BetCity will not be required to make any payment against any incorrectly announced number(s) at the Draw.
9. Information about Winners
9.1. When You claim or are paid a prize, You will automatically be deemed to grant to BetCity an irrevocable right to publish, through all types of media broadcasting, including the internet, for the purposes of promoting the win, Your full name (as well as Your nick name), hometown, photograph, and video materials without any claim for broadcasting, printing or other rights, for a period of up to thirty-six months from the date of prize award. You also give BetCity the right to publish, for a period of up to thirty-six months from the date of the prize award, any additional information that You voluntarily provide. You shall have no claim against BetCity for invasion of privacy or on any other ground(s) by reason of the publication or broadcasting of Your Name, hometown, photograph, video materials, or information voluntarily provided by You.
9.2. If You win a Prize, You understand and accept that BetCity may, if required by law, provide a third party with details of any Prize claimed by You or on Your behalf, or paid to You.
9.3. By participating in the Game, You expressly consent to the collection, use and disclosure by BetCity, its employees, agents and/or service providers, of the Participant’s Personal Information, for the purposes of conducting and administering the Game.
9.4. You accept that BetCity has the right to send you promotional messages unless You explicitly opt out.
10. Game Closures etc.
10.1. BetCity can, following consultation with the NGB, announce the closing date for an individual Game at any time. No Entries for that Game will be sold after the closing date.
10.2. BetCity can also (at its absolute discretion) suspend or withdraw any Game following consultation with the NGB.
11. Limitation of Liability
11.1. Where instructed by the NGB, BetCity will, or may (in its discretion -provided it is acting reasonably), declare that a Bet is defective. In these circumstances, all relevant Entries and all relevant Prizes won will be void and BetCity will either:
a) Provide You with an opportunity to place another Bet of equivalent price; or
b) Refund the amount paid for the defective Bet.
BetCity will decide which of (a) or (b) above shall apply.
You do not have the right to cancel a bet. Subject to Rule 11.1 (b) and Rule 12.1, no refunds will be given in any circumstances. No interest will be payable in respect of any refunds made.
11.2. If BetCity is fully satisfied after proper and careful consideration and enquiries that the cancellation of a Bet was wholly and directly the result of BetCity’s fraud, negligence, or error, and that Bet would, but for that cancellation, have been a Winning Bet, then BetCity will not refund the cost of the Bet and BetCity’s only liability will be to pay an amount equal to the Prize that You would have been entitled to if the cancellation did not take place.
11.3. BetCity’s only obligation is to pay the Prizes won in any Game to the rightful owners of Winning Entries, or provide a refund in the circumstances set out in these Rules. Without limiting the effect of Rules 11.1 and 11.5, BetCity will not be liable in any circumstances for any loss of whatever nature other than, subject to Rule 11.4, the non-payment of a Prize or the non-payment of a refund You are entitled to under these Rules. In particular, but without limitation, BetCity will not be liable for any loss of profits, or any special, indirect or consequential loss, suffered or incurred by You (or any holder or owner of a Bet, any person claiming a Prize during the Claim Period, or any other person) that arises out of the withdrawal from any Game, or from the participation or non-participation of You or any person in any Game. This includes the loss, for whatever reason, of the chance to participate in that Game.
11.4. BetCity will not be liable to any person for:
a) Events beyond its reasonable control and expectations (for example war, strike, lockout, industrial action, fire, flood, drought, power cut and/or failure or obstruction of any network, broadcasting or telecommunications service);
b) The failure or destruction of, or damage to, all or part of the computer systems or records of BetCity or any third party (including, without limitation, the Site and/or BetCity’s Computer System);
c) Any mistakes caused by all or part of the computer systems or records of BetCity or any third party (including, without limitation, the Site and/or BetCity’s Computer System);
d) Delays, losses, mistakes, or omissions in or made by the postal or other delivery service, or by the banking system;
e) Any other action or event which prevents or hinders the issuing of a valid Bet (including without limitation the failure of the Site to display correctly on any device used to view it);
f) The refusal to allow any person to bet or to allow any person to play a Game Played Online or via SMS or Mobile Money;
g) Any losses caused by You, including the misuse or unauthorised use of passwords, money lost by playing the Games Played Online or via SMS, and the failure to keep BetCity informed of changes to Your contact details;
h) Any losses caused by the failure or malfunction of Your: equipment or technology; internet service provider; mobile phone network operator; equipment, technology; or the internet service provider or mobile phone network operator of any other person or third party.
11.5. Nothing in these Rules excludes or limits:
(a) any person’s liability
(i) for fraud
(ii) for death or personal injury caused by breach of any duty that person may have to take reasonable care or exercise reasonable skill
(b) any other liability which cannot lawfully be excluded or limited.
11.6. You acknowledge and agree that You do not rely on, and shall have no remedy in respect of, any statement, representation, warranty (whether negligently or innocently made), or understanding of any person, whether or not such person is a party to these Rules.
12. Disputes and BetCity’s Decisions
12.1. BetCity’s decision about whether or not a Bet is a Winning Bet, or in relation to any other matter or dispute arising from the payment or non-payment of Prizes, will be final and binding, provided that it is a reasonable decision (and subject to Rule 12.3). Without limiting the effect of the previous sentence and Rule 11.1, following any such decision made by BetCity, BetCity may (at its discretion), reimburse the cost of the Bet or replace the disputed Bet with a Bet on any current Game of the same price.
12.2. The remedy in Rule 12.1 will be the Player’s sole and exclusive remedy, and any reimbursement or replacement will fully discharge BetCity from any liability in respect of such a dispute (subject to Rule 12.3). BetCity will not be liable to pay any interest in respect of any reimbursement made under this Rule 12.
12.3. BetCity may withhold payment of a Prize and/or make an equivalent payment into court until any dispute has been resolved.
12.4. Any legal disputes will be automatically submitted to the National Gaming Board of Uganda.
13.1. Any person who bets, or submits a betting slip for validation, or who claims a Prize in whatever capacity, agrees to be bound by the provisions of any applicable legislation, these Rules (all as amended from time to time) and any other rules or procedures, statements, or explanations BetCity may issue in respect of that Game Played Online and via SMS/ Mobile Money.
13.2. BetCity may change these Rules, the relevant Game Procedures, and any Game Specific Rules applicable to the Games Played Online and via SMS or Mobile Money at any time. These changes will be effective immediately from the date of their publication on the Site (or any earlier time BetCity states), or on notification to You that the changes have taken place (whichever takes place sooner) and will apply to Bets played after the date on which the changes become effective, and/or Entries bought before that date if reasonable in the circumstances. Notification can be by email, Account notification, post, or any other form of communication reasonably considered and decided by BetCity. You agree that You will be bound by the changes when You next play a Game Played Online or a Game Played via SMS or Mobile Money, when you next access Your Account, when you claim a Prize after the changes have become effective, or (where relevant) when You expressly accept the changes, whichever takes place first.
13.3. If any provision (or part of a provision) or rule mentioned above is decided by a court of the Laws of the Republic of Uganda to be void and/or unenforceable, that decision will only affect the particular provision (or part thereof) and will not, in itself, make any other provisions void or unenforceable
13.4. You may not assign or otherwise transfer (in whole or in part) Your rights and/or obligations under these Rules. Any breach of this Rule may result in the use of Your Account (including the provision of the Games Played Online or via SMS or Mobile Money and/or access to the Site) being terminated immediately by BetCity. BetCity may assign or otherwise transfer its rights and/or obligations under these Rules in whole or in part to any third party at its sole discretion.
13.5. You agree that when You contact the Customer Care Team, You will supply any Games-Related Information or other information required by BetCity.
13.6. Privacy: The Company will respect Your privacy and shall make efforts to preserve your information in strict confidence at all times. However, the Company shall not be liable for any loss of data. Your personal information will not be disclosed to third parties except: where required for the processing of your requests; under duty or legal obligation; for enforcement of the Terms & Conditions; or for the protection of the rights or property of the company. Note: personal information provided may be disclosed to a credit reference bureau who may keep records of such information.
13.7. Winnings shall be subject to a deduction of the applicable gaming tax at the rate of 15% of the amount won, as required by the government of Uganda.
13.8. Force Majeure: The Company is not responsible in any way for any consequences resulting from major incidents beyond the Company’s control, such as but not limited to: strikes, terrorist activities, political crises, wars, natural catastrophes, saturation of the telecommunication networks, cyber-attacks, hacking, etc.
13.9. Intellectual Property: All content on our Site, SMS, Mobile service, and all other media and electronic platforms is owned by the Company, its affiliates and third party contractors, and is protected by international intellectual property and copyright laws and regulations, including: products, logos, trademarks, service marks, trading names, etc. No part of the Site, SMS, or Mobile service may be copied, reproduced, stored, modified, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, nor may it be included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code, or software, without prior written consent from the Company
This agreement and the contractual relationship between you and the Company shall be governed by these Terms and Conditions and construed in accordance with the relevant and applicable Laws of the Republic of Uganda. Any legal proceedings will be heard in the Ugandan courts.
Account: An account maintained by a Player on BetCity’s Computer System.
BET: The entry mechanism into the game.
BetCity: a company incorporated in Uganda.
BetCity’s Computer System: The computer systems used by or on behalf of BetCity from time to time to operate SUPA3 games, administer Accounts, facilitate Entries and pay Prizes.
NGB: National Gaming Board of Uganda
Claim Period: A period of up to 30 days after the draw date.
Company: BetCity Limited, T/A BetCity
Customer Care Team: BetCity’s helpline for Players, contact details of which are set out at the end of these Rules. Refer to the Site for the Customer Care Team’s current opening hours.
Draw: The process which results in the random selection by BetCity of a set of Winning Numbers for a Game.
Draw-Based Game: Synonymous with Game.
Draw Break: A point in time before a Draw after which no Selections will be entered into that Draw.
Draw Procedures: The draw procedures that apply to a Draw, as determined by BetCity from time to time.
Game: Any BetCity or Supa3 game, the result of which is determined by a Draw.
Game Played via a Mobile Device: A Game, entry into which can be initiated via SMS or Mobile Money or any other method
Game Played Online: A Game, entry into which can be initiated via the Site
Game Specific Rules: Any rules or conditions issued by BetCity in addition to or in substitution for these Rules, which apply only to a particular Game Played Online.
Games-Related Information: Your Transaction History, Game History and any information BetCity requires from and/or about You before providing You with access to the Games Played Online (which may include, for example, Your name, username, password, telephone number(s), Mobile Money details, debit card details, security information, address, Identification Information, email address, date of birth, and gender).
Identification Information: Information used to establish Your identity, including information required by BetCity to confirm the authenticity of that information. Identification Information could include any element of the Games-Related Information and any information or documents You provide when claiming a Prize. Accepted forms of identification are: Ugandan Driving License, Passport, Voter Registration ID
Interactive Betting Slip: The play slip available on the Site on which You can choose Your Selection for a Bet.
Interactive Prize: A prize won by a Player from a Bet.
Lucky Pick: A selection of numbers which are randomly selected by BetCity’s Computer System on Your behalf for the purposes of making an Bet.
Mobile Money: MTN, Airtel Money and Africell
Player: Has the same meaning as You.
Prize: An Interactive Prize. Reference in these Rules to payment of Prizes includes the awarding of non-cash Prizes.
Prize Claim Form: The form issued by BetCity which is required to be completed and submitted to be eligible to claim certain Prizes in line with these Rules.
Prize Structure: The value of Prizes and odds of winning in an individual Game as determined by BetCity and set out in the Game Procedures for the relevant Game.
Procedures: A written document issued by BetCity for a particular Game Played Online in addition to these Rules, that includes the Game name, the bet, how to play, how a Prize is won, the dates and/or frequency of Draws, the Game Prize Structure, how Prize winners are determined, and any other relevant information for the Game Played Online.
Selection: A set of numbers chosen by You (whether chosen by Yourself or via Lucky Dip) for the purpose of making a Bet.
Site: The websites betcity.ug & supa3.ug
Ticket: The textual or graphical representation of Your Bet.
Ticket Number: The alphanumeric reference included as part of a Ticket which identifies and is unique to a particular Bet and which is recorded in BetCity’s Computer System and, for Entries bought using Your Account, in Your Transaction History.
Transaction History: The history of payments into and out of Your Account, shown in the ‘My Account’ section of the Site.
Validation Requirements: BetCity’s Entry validation requirements referred to in Rule 6 or as otherwise determined by BetCity from time to time.
Winning Bet: A Bet which entitles You to a Prize and which meets all the Validation Requirements.
Winning Numbers: The numbers and/or letters used to determine the Winning Entries for a Game.
You: The holder of an Account who is eligible to buy Entries using that Account, and whose Account has not been terminated, cancelled, suspended or closed.